FixForm doesn't replace your system.
It feeds it better data.
Your back-office tool is only as useful as the data it receives.
FixForm makes sure every issue arrives complete, structured, and ready to act on.
If the people who spot problems won't log in to report them, your system only ever sees a part of the picture.
The gap
The people who see problems don't use system.
Residents, visitors, technicians, they won't log into your ERP or service desk. Issues arrive incomplete, or don't arrive at all.
What FixForm does
Anyone scans a QR code. Your system gets a complete record.
30 seconds. No login. No app. FixForm structures it and sends it to your back-office tool, linked to the right asset.
What changes
Your data changes everything. Your workflows change nothing.
No retraining. No new tools for your team. Just more reports and better structured.
The same three things. Every integration.
No matter which system you connect to FixForm, these never change.
Complete records
Location, asset, description, photo. Every ticket. No follow-up calls. No corrections.
Zero disruption
Your workflows stay exactly as they are. Your team keeps working in the tool they know. Nothing to relearn, nothing to migrate.
Live in under an hour
Most teams are live in under an hour. No custom development. Our team handles the setup.
The systems your team already runs on.
Connected out of the box. Live in under an hour.
SocioPACK
Social housing ERP — Flanders
Residents report without calling. SocioPACK gets the full work order — asset-linked, photo included.
Best for: Housing associations managing residential properties in Flanders
How it works
1.
Resident scans QR code in their building. No app, no login.
2.
Submits the issue in 30 seconds. Photo attachment optional.
3.
A complete work order appears in SocioPACK, linked to the right asset.
4.
Your team handles it in SocioPACK, same as any other work order.
5.
Status syncs back automatically when resolved.
Plenion
HVAC and installation ERP
A scan at the unit. A complete service ticket in Plenion. No call. No manual entry. No corrections.
Best for: Installation and HVAC service companies dispatching field teams
How it works
1.
QR code placed on every installation or unit at the site.
2.
Customer or technician scans, reports in 30 seconds.
3.
A structured service ticket appears in Plenion, asset-linked from the start.
4.
Your dispatcher plans and assigns from Plenion, as normal.
5.
No calls. No corrections. No missing asset references.
TOPdesk
Enterprise service management
Staff and visitors scan. TOPdesk gets a fully routed ticket. No portal login. No missing context.
Best for: Hospitals, universities, and large multi-building campuses
How it works
1.
QR codes placed throughout the building — each linked to a location or asset.
2.
Anyone scans — staff, visitors, patients. No login, no training.
3.
A complete, correctly routed ticket appears in TOPdesk for the right team.
4.
FM team works in TOPdesk exactly as they always have.
5.
Ticket closed in TOPdesk? FixForm updates automatically.
